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Tell us what went wrong or what you need. A person reads every message and replies by email.

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Quick answers

A search says I am out of credits

Your account page shows what is left and when it resets. The plans are on the pricing page.

Your account Pricing
A run failed. Was I charged?

A paid run that fails, or that answers from what Appleak already read, gives its credits straight back, and the message says so. If a run stopped and kept its charge, write to us and we will put it right.

Refund policy Your balance
Can I get my money back?

Your first payment for a plan, or a credit pack, is refunded in full if you ask within 14 days and have used fewer than a quarter of its credits.

Refund policy
I cannot find something I ran

Everything you ran is in History, newest first. What you bookmarked is in Saved Searches.

History Saved Searches
I want a copy of my data, or to delete my account

Both are on your account page, and you can do either yourself.

Your account